Arvest Bank once again received the highest ranking among its peers in both the South Central and Southwest regions in the J.D. Power 2015 Retail Banking Satisfaction Study.
This marks the seventh time, overall and consecutively, Arvest has been recognized with a J.D. Power regional award. The bank has received a total of 12 J.D. Power awards during that span.
Arvest previously ranked highest in satisfaction with retail banking in the Southeast (2009), South Central (2010, 2012, 2013, 2014, 2015), and Southwest (2010, 2011, 2012, 2013, 2014, 2015) regions. The 2015 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.
"We are so pleased to be recognized by our customers for the fourth year in a row. Our associates work hard every day to provide the best banking service possible and this ranking is a direct reflection of those efforts. To receive this well-respected award is an honor," said John Womack, chairman and CEO of Arvest Bank, in the release.
In the South Central Region, Arvest received the highest score in five factors -- fees, product offerings, facility, account information and channel activities -- analyzed by the study. The South Central Region consists of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee.
In the Southwest Region, Arvest received the highest score in four factors: product offerings, facility, account information and fees.
The Southwest Region consists of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
Business on 05/11/2015