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February 21, 2017

Arkansas State Parks system introduces new reservation system

This article was published February 17, 2017 at 4:00 a.m.

The Arkansas State Parks system is introducing a new reservation system with easy-to-use improvements.

Active Network will replace the current reservation system beginning March 2. The reservation system will allow guests to more precisely choose an overnight accommodation that is tailored to their personal needs, a news release said.

"Guests have told us what they wanted in a reservation system, and we heard them loud and clear," said Arkansas State Parks Director Grady Spann. "This new system has features that give our visitors much more information about our campsites, cabins and lodges. Now, they will have the control to select the exact spot they want to stay in at one of our parks."

The new system is used by dozens of state park systems across the country. It is the main reservation system for federal lands, including the national parks, the U.S. Forest Service and the U.S. Army Corps of Engineers.

Features include online maps of campgrounds showing each campsite, the ability to book specific campsites, search functions that show all available campsites, cabins and lodge rooms available for a particular time period, and an extensive list of amenities available in overnight accommodations. Photographs of all campsites will be available in the near future with faster check-in and check-out.

The parks' staffers will also be better served by the new reservation system. A call center will free up the front desks' staffers from the phone, allowing them to personally interact more with guests. It also provides better reporting of occupancy, so the staffers can be more prepared for variations in guest traffic.

To allow for the integration of the new reservation system, Arkansas State Parks will not be taking reservations from Feb. 20 until March 1. Guests with reservations made before Feb. 20 will not be affected.

Entertainment on 02/17/2017
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