DEAR ABBY: Your response to “Frustrated Shopper in Idaho” (April 5) made me very upset. I am a cashier in a local grocery store. I understand a shopper’s frustration when she/he gets in the express lane only to find someone with a full cart up ahead. But we cashiers are between a rock and a hard place. If we ask a customer to please go to another lane, the customer will get upset, tell us we’re rude and complain to the manager. If we say nothing to avoid upsetting that one customer, then the others waiting in line get angry.

Customers need to be respectful and not assume they’re en...

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