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story.lead_photo.caption The Sentinel-Record/Tanner Newton IMPROVING RELIABILITY: The right-hand northbound lane in the 2000 block of Central Avenue was blocked off Thursday morning as Entergy Arkansas Inc. crews worked to make repairs to a line switch.

Around 625 Entergy Arkansas Inc. customers in western Garland County were without service from late Wednesday night to early Thursday morning after a piece of equipment failed on a utility pole, triggering a problem at a substation.

The outage, which occurred on North Moore Road, extended over a broad area and also affected customers on portions of Timberlake and Sunshine roads.

Jim Garland, Entergy's regional customer service manager, said Thursday that the failed equipment caused a substation breaker to operate, which resulted in an outage to around 625 customers.

"Our crews were able to make the repairs, and power was restored around 2 a.m.," Garland said in an email.

Entergy crews were at work in the city of Hot Springs later Thursday morning working to improve the reliability of equipment there, according to Garland. The repairs were not related to the outage in western Garland County.

The right-hand northbound lane of Central was closed in the 2000 block near the Waffle House Thursday morning to allow Entergy crews to repair a line switch, according to Garland. Four Entergy trucks, with their booms extended, were clustered around a pole in the area Thursday morning.

"This work did not require a planned power outage in order to make the repairs," he said. "The work is being done to improve reliability of the switch and the electrical distribution facilities in that area."

Local on 01/11/2019

Print Headline: Outage affects around 625

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