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Grisham One Hour Heating & Air Conditioning

Family Owned Business May 30, 2021 at 4:00 a.m.
Grisham One Hour Heating & Air Conditioning. - Submitted phot

Grisham One Hour Heating & Air Conditioning, 209 Buena Vista, in Hot Springs, is owned by Jason and Paula Vincent.

Vernon Grisham, a World War II veteran, is the original owner who started the business working out of his home in 1968 and incorporated it in 1971.

Grisham, after being discharged from the Army, was inspired to launch his own HVAC company after visiting an air-conditioned movie theater back in the day when AC was a luxury not everyone experienced. While he didn't remember much of the movie afterward, he recalled how he felt throughout those two hours.

Fast forward several years later and Jason Vincent's father-in-law, Dale Kemp, began working under Grisham. In 1989, he bought the business from Grisham and Jason later followed in their footsteps -- purchasing the business and all assets in 2015 with his wife, Paula.

"While the business had seen tremendous growth since its original start, I felt like there was room for growth and improvement," Jason said. "In 2018, we officially launched One Hour Heating & Air Conditioning in Hot Springs, Arkansas."

In 2021, "we are proudly celebrating our 50th anniversary of the family business servicing the community. Our kids are now a part of the company as well, with our daughter working part-time in the office and our younger son frequently joining our team on the field. We are beyond thankful for the support our families have received over the past five decades and look forward to providing every single customer with honest work and an excellent experience for many more years," Jason says.

One Hour Heating & Air Conditioning in Hot Springs, Arkansas, provides reliable and quality HVAC services to homeowners across the Hot Springs community and surrounding areas. Our local teams are dedicated to providing every single customer with honest work and an excellent experience. The skilled, trained, and experienced technicians on our team can design, install, service, and repair HVAC systems and parts in strict accordance with the highest industry standards.

We offer a full line of Indoor Air Quality products to filter, clean and purify the air your family breathes in the home. Financing is available for all services provided along with any major credit card. From seasonal maintenance, repairs or replacing your complete systems, "we got you covered."

For many years, One Hour Heating & Air served a number of commercial and light industrial customers' HVAC and refrigeration needs. With a desire to better serve the residential and retirement community as well, our focus has evolved from an 80/20 split to a 95% residential customer base. We felt the need to specialize more in rapid-changing technology advancements for residential applications.

Our customer service standards are by far the biggest differentiator between us and other HVAC companies. We have always taken pride in the relationships we develop with customers and the quality of services provided, along with unmatched warranties in the industry. We don't just want to sell the customer a product and never see them again. We thrive in service after the sell.

The company has been a first-place winner of The Sentinel-Record Readers' Choice Awards; 2007 Best Customer Service for all businesses with The Sentinel-Record; Best Heating and Air Service for Hot Springs Village Voice Readers' Choice; five-time Outstanding Dealer Performance (top 5% regionally) for Lennox International; 2018 Top "Net Promoter Score" for One Hour Heating & Air Conditioning customer service.

One Hour Heating & Air offers 50% off a repair service call diagnostic (up to $55). One Hour Heating & Air Conditioning in Hot Springs always offers free estimates and free second opinions to our customers.

With plans to grow and provide superior service to surrounding communities, in 2018 we bought two One Hour Heating & Air Conditioning franchise territories. This move provided a more organized and structured system with great resources for equipment and material purchases that allow the company to continue our outstanding customer service without major pricing increases as the industry across the country continues to inflate equipment and product prices seemingly every month.

For the past five decades, our HVAC company has gone above and beyond to deliver top-notch services and an unparalleled customer experience.

To strive and weather unexpected challenges like the one we saw in 2020, it's important to continue to put the customer's best interest first and provide the service that best meets their needs and wants.

We also have evolved into a career-oriented business. We do not want employees to work here for "just another job," but instead want them to have a career with One Hour Heating & Air Conditioning. Our goal is to provide our employees with the education, training, tools and resources they need to make this their home and through their hard work, be able to raise a family and grow within their community. Some of the benefits we currently offer to our techs include:

• Above-average pay and salary.

• Health insurance.

• Individual retirement accounts.

• Personal time off and paid vacations.

• Bonuses and more.

While time after time we emphasize with our employees how important our customers and community are to the success of our business, we also show them how valuable our staff and techs are to us too. Their hard work pays off and we are forever grateful for their dedication to One Hour Heating & Air Conditioning.

Call 501-525-COOL (2665) or visit http://www.callonehourair.com.

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