West Shores, a Capital Senior Living independent and assisted living community, recently announced it has been named a "Caring Star of 2020" for service excellence in senior living.
In consumer ratings and reviews on Caring.com, West Shores, 2607 Alert Pike, earned a five-star rating (the highest possible score) within the qualification time frame, while also having a high volume of positive reviews and meeting other criteria for this national honor. West Shores was the only community in Garland County named a Caring Star of 2020, and is among 149 Caring Stars communities named across the country for 2020, a news release said.
Some of the positive feedback that led to West Shores being selected as a Caring Star of 2020 can be found at https://www.caring.com/senior-living/arkansas/hot-springs/west-shores-senior-living-community-71913.
Online reviews help Americans research and select the best senior care providers for aging or ailing loved ones. In multiple Caring.com research studies, the majority of family caregivers have indicated that they turn to the Internet and consumer reviews when narrowing their options among senior living communities in their area, and have relied on these perspectives as much as or more so than in-person recommendations from geriatric professionals or medical personnel.
"At Capital Senior Living, we consistently strive to deliver high-quality care and engaging programming for our residents in a setting that caters to their individual needs. This recognition from Caring.com is indicative of our ability to deliver on this pledge, and to ensure we offer residents the experience they need and a place to thrive. We also extend thanks to those who made an effort to share positive feedback about the services we offer, and to Caring.com for recognizing our communities as Caring Stars of 2020," Tabatha Fox, executive director at West Shores, said in the release.
Originally published in January 2012 as the first of its kind, the Caring Stars annual list has become the go-to guide of the best senior living communities nationwide -- particularly helpful after families gather for the holidays and discover increased or urgent senior care needs for their elderly parents or grandparents. To be considered for the award, Caring Stars communities met a set of criteria based on ratings and reviews from senior living residents and their family members. Caring.com senior care experts also conducted a reviews-integrity audit and took other quality-assurance measures before determining the Caring Stars of 2020, the release said.
"Congratulations to West Shores for being among these highly rated communities achieving such significant praise from their customers in online reviews," Caring.com's CEO Jim Rosenthal said. "They stand out as among the best in the nation for 2020."
To learn more about the Caring Stars program and view the complete winner list, visit https://www.caring.com/bestseniorliving.Business on 02/10/2020
Print Headline: West Shores named 'Caring Star'